What it does
Records on Time publishes these service lines: Medical record retrieval, EHR-integrated same-day delivery (400,000+ connected providers), Traditional retrieval and CMS integrations (Neos, Needles, Smart Advocate, Litify, Filevine, Clio, CASEpeer). Everything above is drawn from the 4 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Evaluation criteria
Records on Time publishes 8 of the 8 fields in the rubric. Across the 318 vendors profiled in this hub the median is 5. No profiled vendor publishes more, and only 5 publish all 8.
Profile notes
What to confirm before you sign
Records on Time publishes 8 of the 8 fields in the Content Hub rubric. Across the 34 Long-tail / Boutique vendors profiled here, the median is 5 of 8. The gaps below are not marks against the vendor — most of this industry quotes on request. They are simply the questions you still have to ask, and the answers are worth getting in writing before a file changes hands.
- Where do the records live, and who signs the BAA?Protected health information is going to leave your office. Ask which entity holds it, in which country, and who is on the hook if it leaks.
- Is my data used to train a model?Ask for the answer in the contract rather than the sales call, and check whether it also binds their subprocessors.
Key facts
| Segment | Long-tail / Boutique |
| Website | |
| Founded | Not published ("founder has 25+ years firsthand experience") |
| Pricing | $49.95 flat fee per record request; zero provider fees on EHR retrieval; no monthly subscription, pay-per-request |
| Turnaround | EHR: same-day; traditional: ~21 days average |
| Certifications | HIPAA and SOC 2 compliant |
| Not published | HQHeadcountOwnership |
