What it does
American Retrieval Company publishes these service lines: Medical record retrieval for law firms and insurance companies, HIPAA-compliant portal for secure document storage/access, APS and claims medical record retrieval (digital), OCR-searchable records, provider communication management via "RecordsHub" portal, Medical record retrieval, RecordsHub HIPAA-compliant digital delivery portal, Authorization/subpoena support, Sworn certifications/affidavits, Bates stamping and Keyword search. Everything above is drawn from the 9 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Evaluation criteria
American Retrieval Company publishes 6 of the 8 fields in the rubric. Across the 318 vendors profiled in this hub the median is 5. 22 of the 318 publish more; 55 publish exactly as many.
Profile notes
What to confirm before you sign
American Retrieval Company publishes 6 of the 8 fields in the Content Hub rubric. Across all 318 vendors profiled in the Content Hub, the median is 5 of 8. The gaps below are not marks against the vendor — most of this industry quotes on request. They are simply the questions you still have to ask, and the answers are worth getting in writing before a file changes hands.
- What does a real 1,000-page file cost, all in?Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
- What formats does the deliverable come in, and do the citations survive export?Ask to see an exported file rather than a screen share. A citation that works inside the vendor's viewer and dies in Word is not a citation you can file.
- Where do the records live, and who signs the BAA?Protected health information is going to leave your office. Ask which entity holds it, in which country, and who is on the hook if it leaks.
- Is my data used to train a model?Ask for the answer in the contract rather than the sales call, and check whether it also binds their subprocessors.
Key facts
| Segment | Medical Record Retrieval / ROI, Insurance Underwriting & Payer Chart Review, Long-tail / Boutique |
| Website | |
| Founded | 1993 |
| Ownership | Acquired by U.S. Legal Support (deal announced January 16, 2025); founder Gregory Simon |
| Pricing | Described only qualitatively as "transparent," "cost-effective," "scale with volume" — no published rates |
| Turnaround | Average ~15-day turnaround (per third-party comparison, Tavrn blog -- not independently confirmed on company site) |
| Certifications | HIPAA-compliant operations claimed |
| Not published | HQ · Headcount |
Sources
- Source
- American Retrieval Company website
- American Retrieval - What Makes ARC Excellent
- American Retrieval - Retrieval Service Costs
- Wisedocs: Top 10 Record Retrieval Companies in North America
- Records On Time: Comparing the Top 10 Medical Record Providers
- Codes Health: 7 Best Yocierge Alternatives
- Codes Health: Best Medical Record Retrieval Software Solutions for Case Managers in 2026
- Records On Time: Top Medical Record Retrieval Companies of 2026
- Google Business reviews for American Retrieval
