What it does
ChartSwap publishes these service lines: B2B medical record exchange software connecting requesters (law firms, insurers, record vendors) and provider record custodians, secure record fulfillment tools and electronic payment processing for custodian fees. Everything above is drawn from the 5 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Evaluation criteria
ChartSwap publishes 6 of the 8 fields in the rubric. Across the 318 vendors profiled in this hub the median is 5. 22 of the 318 publish more; 55 publish exactly as many.
Profile notes
What to confirm before you sign
ChartSwap publishes 6 of the 8 fields in the Content Hub rubric. Across the 17 Medical Record Retrieval / ROI vendors profiled here, the median is 5 of 8. The gaps below are not marks against the vendor — most of this industry quotes on request. They are simply the questions you still have to ask, and the answers are worth getting in writing before a file changes hands.
- What does a real 1,000-page file cost, all in?Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
- What formats does the deliverable come in, and do the citations survive export?Ask to see an exported file rather than a screen share. A citation that works inside the vendor's viewer and dies in Word is not a citation you can file.
- Where do the records live, and who signs the BAA?Protected health information is going to leave your office. Ask which entity holds it, in which country, and who is on the hook if it leaks.
- Is my data used to train a model?Ask for the answer in the contract rather than the sales call, and check whether it also binds their subprocessors.
Key facts
| Segment | Medical Record Retrieval / ROI |
| Website | |
| Founded | 2012 |
| HQ | Downtown Houston, TX (also references a Kemah, TX location; full street address not published) |
| Ownership | Acquired by Ontellus in October 2018; now part of Datavant's Legal & Insurance vertical following Datavant's 2025 Ontellus acquisition |
| Pricing | Requesters pay a per-transaction fee for electronic copies; providers set individual fees per applicable state guidelines; exact rates not published |
| Not published | Headcount · Turnaround · Certifications |
