What it does
Firstsource Solutions publishes these service lines: Healthcare provider 'Intelligent Back Office' services, hospital revenue cycle management and healthcare payer BPO. Everything above is drawn from the 6 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Evaluation criteria
Firstsource Solutions publishes 4 of the 8 fields in the rubric. Across the 318 vendors profiled in this hub the median is 5. 170 of the 318 publish more; 100 publish exactly as many.
Profile notes
What to confirm before you sign
Firstsource Solutions publishes 4 of the 8 fields in the Content Hub rubric. Across the 27 HIM / RCM Outsourcer & LPO at scale vendors profiled here, the median is 4 of 8. The gaps below are not marks against the vendor — most of this industry quotes on request. They are simply the questions you still have to ask, and the answers are worth getting in writing before a file changes hands.
- How do you charge — per page, per file, per hour, or per seat?Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages.
- What does a real 1,000-page file cost, all in?Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
- What is the turnaround on a 1,000-page file, and is that a median or a best case?Ask what the clock starts from — receipt, or the point the file clears intake — and what the same number looks like in your busiest week.
- What formats does the deliverable come in, and do the citations survive export?Ask to see an exported file rather than a screen share. A citation that works inside the vendor's viewer and dies in Word is not a citation you can file.
- Where do the records live, and who signs the BAA?Protected health information is going to leave your office. Ask which entity holds it, in which country, and who is on the hook if it leaks.
- Is my data used to train a model?Ask for the answer in the contract rather than the sales call, and check whether it also binds their subprocessors.
Key facts
| Segment | HIM / RCM Outsourcer & LPO at scale |
| Website | |
| Founded | Not published (not confirmed this session) |
| HQ | Not published in fetch (Mumbai, India — corporate HQ per general industry knowledge, not confirmed via site fetch this session) |
| Headcount | Not published (not confirmed this session) |
| Ownership | Publicly traded on NSE/BSE India (part of RP-Sanjiv Goenka Group per general knowledge; not confirmed via fetch this session) |
| Not published | Pricing · Turnaround · Certifications |
