Records Retrieval Solutions — Profile & Assessment

What it does

Records Retrieval Solutions publishes these service lines: Document processing (OCR/ML), Request management/workflow tracking, Secure storage and archiving and Analytics and reporting. Everything above is drawn from the 6 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.

Evaluation criteria

Profile notes

What to confirm before you sign

Records Retrieval Solutions publishes 2 of the 8 fields in the Content Hub rubric. Across the 23 Mass Tort / Settlement / Lien vendors profiled here, the median is 4 of 8. The gaps below are not marks against the vendor — most of this industry quotes on request. They are simply the questions you still have to ask, and the answers are worth getting in writing before a file changes hands.

1. How do you charge — per page, per file, per hour, or per seat?
   Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages.
   Pricing model65% of Mass Tort / Settlement / Lien vendors leave this unpublishedOurs: flat per page, no seats, no subscription
2. What does a real 1,000-page file cost, all in?
   Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
   Indicative cost100% of Mass Tort / Settlement / Lien vendors leave this unpublishedOurs: 10¢ a page, duplicates free
3. What is the turnaround on a 1,000-page file, and is that a median or a best case?
   Ask what the clock starts from — receipt, or the point the file clears intake — and what the same number looks like in your busiest week.
   Typical turnaround83% of Mass Tort / Settlement / Lien vendors leave this unpublishedOurs: same day on the self-service plan
4. What formats does the deliverable come in, and do the citations survive export?
   Ask to see an exported file rather than a screen share. A citation that works inside the vendor's viewer and dies in Word is not a citation you can file.
   Export formats100% of Mass Tort / Settlement / Lien vendors leave this unpublishedOurs: DOCX or HTML, every citation stays a live link
5. Which parts of this are done by software, and which by people?
   Ask for the split step by step. "AI-assisted" and "human-reviewed" each cover a very wide range of how much review actually happens.
   Processing model22% of Mass Tort / Settlement / Lien vendors leave this unpublishedOurs: AI drafts, a human decides
6. Which case types and file sizes is this built for?
   Ask for the volume band and case mix their current customers run, not the list of case types they are willing to accept.
   Best for4% of Mass Tort / Settlement / Lien vendors leave this unpublishedOurs: the case types we publish, each with its own page
7. Where do the records live, and who signs the BAA?
   Protected health information is going to leave your office. Ask which entity holds it, in which country, and who is on the hook if it leaks.
   Every vendorOurs: HIPAA-eligible cloud under our own BAA
8. Is my data used to train a model?
   Ask for the answer in the contract rather than the sales call, and check whether it also binds their subprocessors.
   Every vendorOurs: never trains a model