Outstanding records, chased automatically.
ROADMAPMedical records request tracking is coming to Medrecords AI: every outstanding record request will be tracked with tiered follow-up escalation, configurable aging thresholds, and a full audit trail. Overdue requests will climb the tiers and stay at the top of the queue until resolved — and received records will land in the case file for review.
One boundary, stated plainly: it tracks and escalates the requests you send — it does not retrieve records from providers.
Tiered follow-up, on a schedule you set.
Each request will carry its own escalation ladder: a first-tier reminder after a set number of days, a second-tier escalation to a supervisor or alternate contact, and a final tier that flags the request for formal action. No spreadsheet, no sticky notes, no request forgotten in a drawer.
Overdue never hides in the pile.
A due date per request, or a default aging threshold per provider type — when a request passes it, it gets flagged, climbs the tiers, and sits at the top of the queue until it is resolved or closed. When records do arrive, they land in the same case file, ready for review.
A paper trail for the paper chase.
Every event in a request's life will be logged: when it was opened, each follow-up and escalation, every status change, and who touched it. When a court or an auditor asks how diligently a record was pursued, the answer will be an export, not a reconstruction.
It tracks the chase. It doesn't fetch.
Medrecords AI is not a records-retrieval service and won't pretend to be one. Your team sends the requests and holds the authorizations; the platform will make sure every request is visible, escalated on schedule, and documented to an audit-grade standard — the same source-linked, legally defensible discipline as everything else on the platform.
See Audit Trail & Chain of CustodyHow it will work.
Three steps, planned for the same workspace your case file already lives in.
Provider, what was requested, when, and a due date — or start from the gaps missing-records identification found.
Tiered reminders and overdue flags fire on your schedule; every event lands in the audit trail automatically.
Mark the request received; the new batch routes into supplemental record review, deduplicated against the file.
Who's been asking for it.
The teams that chase the most custodians, across the most files at once.
Records request tracking, answered.
No. Evidence Request Automation tracks and escalates the requests your team sends — it is not a records-retrieval service and will not contact providers or obtain records on your behalf. You send the requests; the platform makes sure none of them go quiet.
Each request will carry a follow-up schedule you configure: a first-tier reminder after a set number of days, a second-tier escalation to a supervisor or alternate contact, and a final tier that flags the request for formal action. Every tier change is logged.
A due date you set per request, or a default aging threshold per provider type. When a request passes its threshold it is flagged overdue, moves up the escalation tiers, and surfaces at the top of the queue until it is resolved or closed.
Every event in the request's life: when it was logged, each follow-up and escalation, every status change, and who touched it. The trail will be exportable, so you can show a court or an auditor exactly how diligently a record was pursued.
Evidence Request Automation is on the roadmap and not yet available. Use the Get notified button on this page and we will email you when it ships — and if request tracking is a blocker for your team today, book a demo and tell us; roadmap priority follows demand.
Available today
Finds the visits, providers, and date ranges that should exist but weren't produced.
ExploreAn immutable log of every ingest, access, edit, and export — exportable custody reports.
ExploreNew record batches arrive pre-deduplicated, summarized, and flagged where they matter.
ExploreBe first to know when it ships.
Evidence Request Automation is on the roadmap. Leave your email and we'll notify you at launch — or book a demo and see what the platform already does with the records you have.